Shelly Reviews

Order a Shelly EM module as website saying the item was in stock and then told of a shiping time of about two weeks away (after the order was placed). I messaged customer services a day after when it should have shipped to be told they are still waiting on stock. The website continues to show the product as being in stock.

absolutely rubbish product and poor service support.
Spend few hundred dollars on motions sensors and few door sensor. All the products go offline in few days and you need to setup again.
Buy something reliable

I ordered one month ago and the tracking website stopped updating 3 weeks ago. I can't find where's my shipment and the support won't help me.

Two and a half stars!
Torn between the good and the bad with shelly.
The good:
The devices are fair prices and work. Constantly updating with new firmware and features. I have spent a lot to turn my house into a smart home and these are doing the job.
The bad:
Poor shipping - expect orders to take from 2 weeks to 3 months. Customer service do not advise customers of delays and are happy to say things will be dispatched when they are not.
Customer service are also generally unhelpful when it comes to order, which really lets a good product down.
Worth considering other brands with availability as the market open up.
@shelly - Please get your act together and put a bit of care into customer care. (And dont sell orders you can not fulfill!!)

I bought some door sensor 2s.
Terrible... let me tell my story...
Set-up OMG what a faff:
- So to start off, they use these specific, difficult to get and expensive batteries (CR123). Perhaps other people think these are common batteries? But they cost me allot of money on top of what is already an expensive device and I struggled to find them.
- It took me 3 hours to get my first one set-up :-/ 3 hours of pain and suffering. I had to constantly tap the sensor with its ‘other half’ every few seconds to stop it going to sleep mid save while using the web interface or Shelley app to try and apply my desired config.
- once finally setup, the power went on it and I had to factory reset to get it working again.
So, its set-up now and I can see doors opening and closing! Yay!
Longevity:
- I got less than 6 months out of BOTH devices before they died and I had to put new batteries in.
- When they died, I put new batteries in and instead of simply coming back to life, they do nothing. Just sit there and blink with their little red light, not connecting to the network or the Shelly app or even exposing an access point anymore to allow me to try and connect and work out what’s going on!... no thank you. I don’t want to factory reset every 6 months.
- I turned off the tilt sensor, temp sensor, basically everything other than the door sensor itself, as that’s all I wanted it for and wanted to maximize battery life (fail).
In summary, I’m pretty disappointed I wasted my money on these and basically wish I hadn’t because they are allot of effort and are not just a pointless waste of batteries.

I've ordered directly from the Shelly europe website in mid January. The money was taken from my bank account two days later, but today, more than three months later, I'm still waiting for my order.
Answer receive from the Shelly customer service : some parts are still missing... sorry.

I love these products, I have installed around 30 of these devices on my home, and they work really good.
The shipping always worked fine and the support is great. I only have good words for this company.

On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me.
My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.

I really like the Shelly products and the first ones I ordered through Amazon. Shelly had a Black Friday offer, so I ordered more directly from them. We are almost 3 weeks further and every week I get an email that delivery is postponed another week. Now all of a sudden they are missing a part and again the promised shipping is delayed another week. Overall they have great products but it's a terrible online shop. If you want Shelly products, order locally or from Amazon. The few bucks you pay more is certainly worth it.

I really wanted to like this company - cool innovative products, however sorry to say that I have to repeat other views noted here. Good products, shoddy company, rude & ineffective customer service - they really could not care less. Same story, ordered product marked as 'in stock' waited the silly long time they take to dispatch, then a couple of days extra, still nothing was sent, no effort to communicate was made. On asking I was told the product was out of stock and to 'be patient' which considering I had been more than patient I found to be rather rude and unnecessary. I asked if when in stock they could ship DHL as a goodwill gesture and to help make up the time lost, that apparently is impossible, they honestly did not seem to care one jot. Order cancelled, there are plenty of other options, shop away folks, find a company that does not treat the customer with utter disdain.

Really great products, and with their divide to device communication I can now integrate with my old IHC system using IHC Captain. But best of all is the Support - it is second to none. Even better if: I would like to have faster shipping.

Orders delivery times are too long.
I am currently having issues with order #315259, waiting for 3 weeks, and the tracking site is now mentioning "The delivery of the item was unsuccessful"
The product is good, but shipping and logistics could improve...